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FAQs

"Exceeding your expectations is not optional!"

In our FAQs section, we have provided answers to some of our most commonly asked questions pertaining to funerals and our services. If you have any additional questions or concerns that are not covered below, please contact us. We want your experience working with us to be a positive one.

 


 

What are the job duties of funeral directors?

What are the job duties of funeral directors?

Funeral directors wear many hats. They are licensed professionals who specialize in each part of funerals and all related services. They plan the visitations and ceremonies, prepare the deceased, provide support to the family, and make sure all the family’s wishes are fulfilled. They also assist families with any legal or insurance-related paperwork and take care of the removal and transportation of the deceased. Funeral directors have experience helping grieving families and provide them with additional resources and recommendations for their journey through grief and that is just the beginning.

What happens when someone dies while we are away?

What happens when someone dies while we are away?

We recommend that you contact the local authorities, which may include the police/EMS depending on the death. Afterwards, give us a call to let us know if the Medical Examiner will take control of your loved one's remains or whether you will need us to pick them up. Either way, we want to be sure you and your loved one is taken care of appropriately. We know it’s important for you to get back home, we will be sure to take care of your loved one until you do, therefore, leave that part to us until you arrive. You can rest assured, we make this process as seamless as possible. Calling us right away, will help you avoid any unnecessary headaches and making your process much easier to go through knowing we are just a phone call away.

Can my loved one’s service be personalized?

Can my loved one’s service be personalized?

Yes! We know that having a personalized service is important to many families, so we will do anything we can to make your loved one’s service special. When we meet, let us know about your loved one’s interests, hobbies, accolades, or anything else that will help us get a better idea of who they were. We want to create a service that is both healing and memorable for your family and the friends of your loved one.

Should I bring my children to the funeral service?

Should I bring my children to the funeral service?

The answer to this question is based on your own judgment of the situation. Is your child old enough to understand death? Will the funeral service mean anything to them, or will they be better off at home? Children need to express their grief but it’s up to you to determine if they should come in the end. Prior to the funeral, be sure to explain to your child what they will see and experience, so they are not surprised. Set an expectation for how they should behave and if they become noisy or too upset, it is best to remove them from the service.

What’s the purpose of a viewing?

What’s the purpose of a viewing?

A viewing, also known as a wake, visitation, or calling hours, is seen as a vital part of saying goodbye to a loved one. It can be open or closed casket. It gives families one last chance to see their loved one and fully understand they are gone from this life. This helps them accept the loss and move forward in their grieving journey.

Can we have a viewing if my loved one was an organ donor or had an autopsy?

Can we have a viewing if my loved one was an organ donor or had an autopsy?

Although viewing is usually not an issue after any organ donation, it is always recommended to speak to your funeral director about the service you may be planning to determine which route may be best suited for the services you may be planning. At times, preservation abilities may be limited or compromised because of the degree of the donation and the plans associated with the final disposition of a deceased loved one that have not been fairly considered when deciding to donate. ONLY A LICENCED, EXPERIENCED & PROFESSIONAL Embalmer would effectively and fairly assess whether or not your loved one can be preserved in a fashion acceptable for the services you are considering for your loved one. We ALWAYS encourage the donation of Vital organs and believe the giving of life should not be an option, yet a desire as well as educating and appropriately completely informing surviving family members in order for them to make fair, informed decisions they will not later possibly question.

If we choose cremation, can we still have a viewing and a funeral service?

If we choose cremation, can we still have a viewing and a funeral service?

Absolutely! We know a viewing is beneficial for families because it is a way they can honor and remember their loved one. The cremation can occur before or after the funeral service based on the family’s preferences. The way you celebrate your loved one is completely up to you, and we are here to help you every step of the way.

Why do people use embalming?

Why do people use embalming?

People have their loved ones embalmed for many reasons, one being to preserve their body for a viewing. Embalming has three purposes, Preservation, disinfection and restoration, but is mainly used to sanitize the body and preserve it for a limited amount of time. If your loved one died in a traumatic way, embalming can be used to restore them to how they normally looked. Seeing your loved one as you knew them is both comforting and healing.

Is embalming required by law?

Is embalming required by law?

No, except in rare situations. Though, most funeral homes have a policy that they will not allow a public viewing without embalming. If you do not want to use embalming, most often we offer a private viewing before the cremation with a little preparation without embalming.

How long does a cremation take?

How long does a cremation take?

Though it varies, it usually takes 3-5 hours.

How do I know I am receiving only my loved one’s ashes?

How do I know I am receiving only my loved one’s ashes?

Since it is illegal to cremate multiple people at once in the United States, you can be sure we will cremate your loved one alone. Also, our cremation chamber is designed to only hold one person at a time. Our entire cremation process is heavily regulated, and we hold it to the highest standard every step of the way. All our paperwork and fees are completed with local authorities and then we look over the checklist at the crematory. A metal disk with an individual ID number is with your loved one every step of the process to ensure correct identification. Since we are so detail oriented, you can rest assured you are receiving only your loved one’s ashes. There are various local crematories which are reputable and are considered appropriate facilities even for our own family members if the moment were to arise, therefore, please know that we trust the locations we use as places which are run under the strict standards which are in place to ever prevent any situations that may cause any doubts or situations that may bring feelings of anyone's ashes not being theirs. One thing we live by is one statement ............. if it's good for me, it's good for you because I'm just as good as you and your just as good as me!

How do I know if I can scatter my loved one’s ashes?

How do I know if I can scatter my loved one’s ashes?

Prior to scattering your loved one’s ashes, make sure you are doing so legally. It is imperative that you find out if any Local, City, State or Federal Laws regulate the scattering of ashes in any public places before you do so, otherwise, you may run into a problem.  We always encourage educating yourself  and find companies that will facilitate such permits (if any) and doing things in accordance to  laws, rules and regulations ( if any) thus giving you peace of mind.

What is a columbarium?

What is a columbarium?

A columbarium is a room or building where urns filled with ashes are stored. Typically, they’re located in mausoleums, chapels, or memorial gardens, and contain many niches that are designed to hold urns.

What should I say to the bereaved if I see them in public?

What should I say to the bereaved if I see them in public?

If you haven’t seen them after the loss yet, make sure you acknowledge their loss and offer your condolences. If you have already talked about the death, greet them kindly and ask them about their wellbeing. When in public, be careful what you say. Sometimes being discrete is best, especially when you’re around others. Suggest a time to meet in private for some quality time.

How can I help the bereaved after the funeral is over?

How can I help the bereaved after the funeral is over?

After the funeral, the grieving process is not over. It takes time to lessen the pain and sadness of a loss. That’s why you should offer your support for months or even years to come. Helping the bereaved do their daily chores or spending time with them can help. Sending them a letter or giving them a phone call can brighten their day. Even if they decline your invitations, continue to invite them to social functions and special occasions. Eventually, they may want to be social again and knowing they can lean on you is so important. Never underestimate what your actions can do.  Bringing a plate you have to pick up later, may give you an opportunity to open a communication path where they can open up and speak and talk and feel  like your that shoulder they can depend on.  Periodically, when you remember soemone who has passed, remember their survivors, and give them a buzz, as weird as it seems, giving them a call out of the blue, may be the little sign they needed at that precise moment that dad was hearing their thoughts, or mom was with them right at that moment...you just never know why...just follow your heart!

Funeraria Luz de Paz
Phone: (203) 330-8081
426 E. Washington Ave., Bridgeport, CT 06608


© Funeraria Luz de Paz